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O2i's call center case studies prove that we are way above the rest to see a marked improvement in customer support, outsource your call center needs to o2i. View notes - ibm_outsourcing_in_india_case_study from mgt 5015 at nova southeastern university case study ibm expands outsourcing in india 2009 the wall street. Let us look at some notable case studies of some of the biggest it outsourcing failures five of the biggest outsourcing failures ibm mega disaster. Business challenge with nimble competitors on the rise, rabobank aimed to maintain its leading market position by outsourcing non-core activities—but how could it.
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